PRIVACY POLICY

This Privacy Policy outlines how HandcraftedChikankari (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you interact with handcraftedchikankari.com (the "Site")—whether by visiting, using our services, making a purchase, or communicating with us regarding the Site (collectively referred to as the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a visitor, or any other individual whose personal information we process in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as outlined below. If you do not agree with any part of this Privacy Policy, we kindly ask that you refrain from using or accessing the Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. In such instances, we will publish the revised version on the Site, update the "Last updated" date, and fulfill any obligations required by applicable law.

How We Collect and Use Your Personal Information
To deliver and improve our Services, we collect personal information through various channels. The nature and type of personal information we gather depend on how you interact with us. In addition to the specific uses listed below, we may use your information to communicate with you, enhance the Services, comply with legal obligations, enforce applicable terms, and protect the integrity of our Services and the rights of our users.

What Personal Information We Collect

The personal information we collect is tailored to your engagement with the Site. When we refer to "personal information", we mean data that identifies, describes, or can reasonably be associated with you. The categories of data we collect include:

Information Provided Directly by You
This includes information you submit through our Services such as:

Contact details such as your name, address, phone number, and email.
Order details including your billing and shipping address, payment confirmation, and communication preferences.
Account credentials such as your username, password, and security information.
Customer support interactions including messages you send through the Site or other forms of communication.

Some features on our Site may require certain information to be provided. If you choose not to share such information, you may be unable to access those features.

Information Related to Your Usage of the Services
We may collect Usage Data—information gathered automatically regarding your interactions with the Site. This may include your IP address, device and browser details, and network connection data. Cookies, pixels, and related technologies assist us in collecting and analyzing this data.

Information We Receive from Third Parties
We may obtain information about you from trusted third-party sources. These may include vendors and service providers such as:

Platform providers like Shopify, which support and host our store.
Payment processors who collect payment details such as your credit or debit card number and billing address to securely complete transactions.
Marketing and analytics partners, who may gather information through tracking technologies including cookies, web beacons, SDKs, and pixels when you visit the Site or engage with our communications or advertisements.

All such information received from third parties is treated in accordance with this Privacy Policy. You may refer to the section titled Third Party Websites and Links for more information.

How We Use Your Personal Information

To provide products and services – We use your personal information to fulfill our contractual obligations to you. This includes processing your payments, managing orders, sending transaction-related notifications, maintaining your account, arranging deliveries, and supporting returns or exchanges.

For marketing and advertising – Your personal information may be used to deliver promotional communications by email, SMS, or mail, and to tailor the advertising you see both on our Site and across the internet.

For security and fraud prevention – We use your information to detect and prevent suspicious or illegal activities. If you have an account with us, we strongly recommend keeping your credentials confidential. In case you suspect unauthorized access, please contact us immediately.

For customer service and product improvement – Your data helps us provide responsive customer support and continuously enhance our Services.

Cookies
We use Cookies to power essential functionalities, remember your preferences, and better understand user interactions for analytical purposes. For detailed information on the Cookies used in conjunction with Shopify, please refer to Shopify's Cookie Policy. While most browsers accept cookies by default, you may disable or restrict them through your browser settings. Please note that disabling cookies may impair your experience and prevent certain features from functioning correctly.

How We Disclose Personal Information
We may share your personal information in specific circumstances as described below. Each disclosure is limited to what is necessary to operate our Services and fulfill our obligations to you. These scenarios include:

With vendors and service providers who assist in areas such as payment processing, shipping, customer service, and data analytics.
With business and marketing partners who help us advertise or provide services to you, subject to their own privacy practices.
When you explicitly consent to or request the disclosure of information to third parties, such as when you use social media integrations or shipping carriers.
Within our corporate structure or affiliated entities, when required to operate efficiently and deliver our Services.
In the event of a business transfer, such as a merger, acquisition, or bankruptcy, or when required by law, legal proceedings, or to protect our rights and users.

We disclose the following categories of personal information as outlined in How We Collect and Use Your Personal Information and How We Disclose Personal Information:

Identifiers (e.g., contact information and order details)
Commercial information (e.g., shopping history and customer support records)
Network activity (e.g., IP address and browsing activity)
Geolocation data (e.g., approximate location derived from IP)

These may be shared with vendors, marketing partners, and affiliates. We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links
The Site may contain links to third-party platforms. Please note that we are not responsible for the privacy or security practices of these external sites. We encourage you to review the privacy policies of any external site you visit. Posting information in public forums or on third-party platforms may result in that data being visible to other users beyond our control.

Children's Data
Our Services are not directed at children, and we do not knowingly collect information from individuals under the age of 16. If you believe your child has shared personal information with us, please contact us to request deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of sharing or selling personal information of individuals under 16 years of age.

Security and Retention of Your Information
While we employ reasonable security measures, no system is entirely secure, and we cannot guarantee the absolute safety of your data. We advise against sending sensitive information via unsecured channels.

The duration for which we retain your personal data depends on several factors, such as whether it is necessary for account maintenance, legal compliance, dispute resolution, or enforcing agreements.

Your Rights
Depending on your jurisdiction, you may have the following rights with regard to your personal information:

Right to Access / Know – to request access to the personal data we hold about you
Right to Delete – to request deletion of personal data we maintain
Right to Correct – to request correction of inaccurate personal data
Right of Portability – to request a copy of your data and transfer it to another party
Restriction of Processing – to request limitation of data processing in certain circumstances
Withdrawal of Consent – to withdraw previously given consent where applicable
Right to Appeal – to appeal decisions related to your data rights

You may also manage your communication preferences by unsubscribing from promotional emails via the link in our messages. Please note that unsubscribing does not affect transactional communications.

To exercise any of your rights, please reach out using the contact information provided below. We may request additional information to verify your identity before processing your request. You may also authorize an agent to act on your behalf, provided that adequate proof of authorization is submitted.

Complaints
If you have concerns about how we handle your data, you may contact us using the details below. If our response does not resolve your concern, you may have the right to escalate the complaint to your local data protection authority.

International Users
We may transfer and process your personal data outside your country of residence, including countries where laws may offer different levels of data protection. When we transfer data out of Europe, we rely on recognized legal mechanisms such as Standard Contractual Clauses issued by the European Commission or other approved authorities.

Contact
For questions, concerns, or to exercise your data rights, please reach out via email at handcraftedchikankari@gmail.com or by post at:

AURA HOMES
Patiala Road, #177
Zirakpur, PB, 140603, IN